Payment & Refund Policy

DINSOL INDIA - Payment Methods & Policy

Payment Methods

We accept payment through several modes as listed and mentioned in https://manage.dinsol.in/how2pay.php

We suggest visiting the link mentioned above for more details about our Payment Acceptance Methods.

Payment Policy

All payments are due on the date of order submission or date of renewal. Generally the billing period starts on the date of order either monthly, quarterly, semi-annually, annually or bi-annually or as per the package term selected by the customer. For each successive period, the contract is renewed automatically unless we are notified otherwise. Billing period is determined by the billing option selected by the customer, at the time of order. Customer's billing period also applies to any additional items and services ordered after the initial activation of the account. Fees for such items and services may be (not necessarily) prorated so that the start date matches that of the main account.

We invoice exclusively via email only. We DO NOT send physical invoices. We may notify about the pending invoice or renewal of service reminder through SMS or WhatsApp message but that’s solely as a complimentary option and customers must rely on Email Reminders and not these ways. The reminders will be sent on Registered Billing contacts only. A customer can add themself or through support, more than 1 contact for billing.

Late Payments:

Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 5 (five) days grace period after which the account is put on suspension. Reactivation of closed accounts due to delinquency incurs a Rs.1000/- reactivation fee as well as payment of the balance due in full. For late payments submit a Support Ticket at our HelpDesk.

Taxes on Invoice:

Per rules and regulations notified by Govt. of India, the customer is liable to pay taxes on each invoice. The tax calculations shall be shown in the invoice details.

To Cancel your account:

In order to protect our customers' security and privacy, we only accept account cancellations via our Online Helpdesk by opening a new Support Ticket or by sending an Email from the Account Owner or authorised contact in our records to the Billing or Support department.

Refund is not applicable unless cancellation request is made within the first 30 days of the new account sign-up. Setup fees, payment collection fees, bank charges, credit/debit card transaction fees, domain registration, ssl certificate fees, when and where applicable, are non-refundable. Customer is obligated to pay for the account even if it was not used. Because we have provided customers with usernames, passwords, DNS entries, control panel and full featured account with ability to use it. The fact that customers do not do so is not relevant - that is the reason customers are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If a customer has a past-due balance on account at the time the account is closed (either by request or due to non-payment), the remaining balance must be paid before the account is officially marked closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a Rs 5000/- collection fee to cover our costs in attempting to collect customer debt. If our internal collection efforts fail, we reserve the right to turn the account over to a third-party (either collection agency or attorney) for further action.

DINSOL INDIA - 30 Days Money Back Guarantee

Each DINSOL INDIA shared web hosting and remote backup service plan carries a 30 days money back guarantee. Money back guarantee is NOT applicable on domain name registration/transfer/renewal, private server, dedicated server, site builder, ssl certificates, special hosting plans, email hosting, dedicated ip, additional resources like bandwidth/disk quota, any other type of hosting, seo/sem services, application design & development, web site design & development, cms or customised programming related services.

You may try out some of DINSOL INDIA service(s) risk free for thirty (30) days as specified in the Service Plan descriptions. Generally our Shared Web Hosting and Cloud Email Hosting services come under Money Back Guarantee. If you are not completely satisfied with our service, you may cancel your account within 30 days of the submission/signing of your order form and receive a full refund of any service charges excluding set-up fee, payment processing, bank charges and domain name registration or addon services fees. You shall be under no further obligations. For security, all cancellation requests must be by the primary contact person on the account who shall provide sufficient customer identification information. Any cancellation request shall be effective upon receipt. Policy does not apply to additional services such as overages, extra disk space, additional email accounts, etc.

Accounts cancelled/terminated by DINSOL INDIA for violating our Terms of Services & Acceptable Usage Policy or other Service Policies, do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.