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Service Policies & Terms
DINSOL INDIA - Addon Service Policies & Terms
This web page list our Additional Service Policies and Terms as follows:
- Shared & Cloud Web Hosting - Fair Usage Policy
- All Web Hosting including Email Hosting & Domains - UCE / SPAM Policy
- All Web Hosting including Cloud & Dedicated Servers - Bandwidth Usage Policy
Fair Usage Policy (Applicable on Shared & Cloud Web Hosting Services)
DINSOL INDIA allows CGI, PHP, Perl & other scripting languages and databases to be used on all Servers. Scripts and databases can be resource intensive however, and because a Server must be shared with other users, we must limit how much of the CPU can be used by any one account on a shared server. There are several reasons why Dinsol India has created its Fair Usages policy for it's hosting customers.
What does DINSOL INDIA consider "Unfair Usage"?
Any site whose CGI/Perl/PHP/other scripting programs and databases are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. DINSOL INDIA is the sole determinant of what constitutes degraded server performance.
Due to their use of flat files instead of databases, Dinsol India does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. DINSOL INDIA suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards.
Why does DINSOL INDIA have this policy?
Server Speed and Fairness to others
A Server is shared. As such, there are many accounts per machine. In all fairness, DINSOL INDIA cannot allow one or two clients to use all of the System resources on a shared machine and have all other clients on the machine suffer because of it. Excessive CPU usage by one or more clients causes extreme slowness in all areas: FTP, Email, Web Sites and more. If the CPU usage gets too far out of hand, all sites hosted and their dependent services, on the machine will return errors and may not be accessible in any way.
What happens if I violate this policy?
All accounts that are found to using excessive amounts of system resources will receive an email warning from DINSOL INDIA. This warning will inform you that there is too much server resources are being consumed by the specified account and it may provide options for reducing the usage or your site to virtual or dedicated server of your own. If you do not reduce the usage within 24 hours of the email being sent, your site will be suspended. We can also disable any site without any email notice, if the usages are very high and their is no option left for notice period.
UCE / SPAM Policy (Applicable for all Web Hosting including Email Hosting & Domains & Related Services)
The abuse and misuse of e-mail is a serious problem, and DINSOL INDIA will not tolerate it. Definition of UCE (Unsolicited Commercial E-mail), or SPAM:
The bulk UCE, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to DINSOL INDIA or any URL (domain) that is hosted by DINSOL INDIA. Unsolicited postings to newsgroups advertising any IP or URL hosted by DINSOL INDIA.
The use of webpages set up on ISPs that allow SPAM-ing (also known as "ghost sites") that directly or indirectly reference customers to domains or IP addresses hosted by DINSOL INDIA.
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to SPAM.
Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
Repercussions of SPAM:
Across the Web, it is generally accepted that SPAM is an inconsiderate and improper business practice.
DINSOL INDIA:
SPAM is not only harmful because of its negative impact on consumer attitudes toward DINSOL INDIA, but also because it can overload DINSOL INDIA's network and resources, especially on our shared (virtual) server environments.
Our Providers:
Since it is unsolicited, users who receive SPAM often become angry and send complaints to our upstream providers. This upsets our providers who abhor SPAM for the same reasons that Dinsol India does - it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.
Punishment For SPAM:
DINSOL INDIA reserves the right to terminate, without warning, any account that violates this policy. Usage of DINSOL INDIA services constitutes acceptance and understanding of this policy.
Use of the DINSOL INDIA service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate suspension of the offending website on our Servers. You cannot use the web site (URL) hosted on our Servers in Bulk/SPAM email messages, even if you are sending those messages via other ISP. We reserve the right to suspend or terminate, any account, with or without notice, if we receive any SPAM complaint. DINSOL INDIA may, at its option, charge $25.00 per SPAM complaint we receive for both Dedicated and Virtual Server customers. Resellers will be charged for resold accounts, receiving SPAM complaints. Reseller may choose to pass this charge down to their client. These are non-refundable charges and will be invoiced at the time of complaint notification.
DINSOL INDIA reserves the right to decide what it considers "SPAM", "UCE", "mail bombing", or "bulk e-mail", and to determine from all of the evidence whether or not the e-mail recipients were from an "opt-in" e-mail list.
Should you choose to e-mail from DINSOL INDIA servers, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing e-mail abuse.
Basic Mailing List Management Principles for Preventing Abuse
Mailing lists are an excellent vehicle for distributing focused, targeted information to an interested, receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.
Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to e-mail. Others fail to take adequate precautions to prevent the lists they manage from being used in an abusive manner.
- The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
- Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
- Mailing list administrators should make an "out of band" procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
- Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
- Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a "suppression list" of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
- Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring "opt-in" lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
- Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B's mailing lists into its own.
Bandwidth Usage Policy (Applicable for all Web Hosting including Cloud & Dedicated Servers)
While purchasing a hosting account with DINSOL INDIA, you are allotted a portion of bandwidth per month. You can use this bandwidth for anything you want besides things not permitted as outline in the Terms & AUP. If you go over your allotted amount of bandwidth in a given month, your account may be suspended by Server Monitoring Softwares automatically, and you will be expected to pay for the additional bandwidth.
We provides a bandwidth estimate figure in your control panel. This is an estimate and is provided from the server level. Actual account bandwidth usage is measured for billing purposes at the port level.
This policy exists because many users offer files for download via FTP which is not otherwise measured by the server directly at this time. Please note that because the bandwidth is monitored at the port, any and all traffic for your Web Site is tracked including, but not limited to: FTP uploads and downloads, mail sending and retrieval, normal Web traffic, etc. Everything that is pushed from our server to a third-party's machine is considered bandwidth and will be measured.
We have designed this policy because many users find that hosts offer "unlimited" bandwidth only to find out that it has a very real bandwidth limit. Further, they place restrictions on what you can use the bandwidth for (i.e. no image galleries because they are a large source of bandwidth consumption). We tell you up-front how much bandwidth you are allocated each month and you have the full amount to use.
If you are unsure of your bandwidth usage prior to moving your site to DINSOL INDIA, please contact us. We would be happy to review current statistics of your website, to help you choose the right package.
*This SPAM (UCE) Accepted Use Policy and all other DINSOL INDIA policies are subject to change by DINSOL INDIA without notice. Continued usage of the services after a change to this policy is implemented and posted on the Dinsol India site constitutes your acceptance of such change or policy. We encourage you to regularly check the DINSOL INDIA site for any changes or additions. Visit our Terms & Conditions for further information regarding our policies.
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